Privacy Policy

Last updated: April 16, 2026

Hallowell AI ("we," "us," or "our") operates the hallowell.ai website and AI phone agent services. This Privacy Policy explains how we collect, use, and protect information when you interact with our services.

Information We Collect

When you interact with our AI phone agents or contact us through our website, we may collect:

Your phone number (provided when you call our demo or business lines)
Call transcripts and recordings generated during AI agent interactions
Information you provide during calls (name, service request, appointment preferences)
Website usage data (pages visited, time on site) via standard analytics

How We Use Your Information

We use the information collected to:

Provide AI-powered phone answering and scheduling services
Send appointment confirmation SMS messages to callers who request service
Improve our AI agent performance and response quality
Respond to inquiries submitted through our website

SMS Messaging

By calling our AI phone agent and requesting an appointment or service, you consent to receive a one-time SMS confirmation message to the phone number you called from. This message will confirm your appointment details and assigned technician.

Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.

Information Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information with:

Service providers who help us operate our platform (Twilio for SMS, Retell AI for phone services, Anthropic for AI processing)
Law enforcement or regulatory authorities when required by law

Data Retention

Call transcripts and associated data are retained for up to 90 days for service quality purposes, then deleted. SMS confirmation records are retained for up to 12 months for compliance purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at tim@hallowell.ai.

Security

We implement industry-standard security measures to protect your information. All data transmissions are encrypted via HTTPS/TLS.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Questions about this Privacy Policy? Contact us at:
tim@hallowell.ai
Hallowell AI — Spokane, Washington